Answers to Frequently Asked Questions

Presales, Technical Aspects, Administrative, Equipment Specs Download Software

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Quick Start

• Do you have FTP software available for download?
• How do I transfer files to the web server?
• What FTP host name do I use to access my web site(s)?
• What are the six folders that appear upon connection to my web site?
• How do I get my home page to load automatically?
• What file names are acceptable?
• How do I update web pages?
• What is the function of the "cgi-local" directory?
• How do I create sub-directories within my website?
• How do I simulate sub-websites?
• How do I access my account Control Panel?
• When will my domain be active? (propagation)
• How do I register with search engines?
• How do I monitor web usage statistics?

Technical Aspects

• How do I encode my web page email addresses?
• What is meant by DNS?
• Where can I find documentation for preinstalled scripts?
• Where can I get help for specific technical apsects of my computer and software?
• How do I implement custom scripts?
• How do I set different permissions to files and directories?
• How do I set mail forwarding options?
• How do I set up and access POP mailboxes?
• How do I set up email forms?
• How do I create server side imagemaps?
• How do I create client side imagemaps (recommended)?
• How do I include RealAudio® in my home page?
• How do I include MIDI audio files in my home page?
• How do I set up autoresponders?
• How do I implement secure transactions?
• What type of SSL encryption is used?
• How do I implement server side includes?
• Can I password protect directories?
• How do I manage anonymous FTP access?
• What mime types are supported?
• What is ODBC for databasing?
• How do I use MS Access with an online database?
• How do I add an access counter to my page?

Administrative

• What should I do if denied access via FTP or to "stats"?
• How Long Does It Take to register a Domain Name?
• I received a renewal notice from Domain Registry of Canada, is this legitimate
• What is your accepted uses and content policy?
• How do I upgrade from domain plan #1 to plan #2?
• How do I change billing frequency and mode of payment?
• How do I update account contact information?
• Can I change my userid and password?
• Can I change domain name?

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For more information,  give us a call at 1-800-763-3575 In North America & Toll Free outside North America: 800-7633-5750 or email us at:Sales@SunnyOasis.com

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